Custom Orders
How It Works
From sketch to showcase,
under your name.
One proof, one quote, one invoice at a time. This is the entire process — no fine print beyond what you read here.
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01
Send anything
A pencil sketch, a phone photo, an inspiration shot, or a finished CAD file — STL, 3DM, or STEP, up to 1 GB through the quote portal. Any starting point works; the further along your file is, the faster the proof.
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02
Proof & quote in 24 hours
Within one business day you receive a production-grade, photoreal design proof to put in front of your customer. Approve it and a firm wholesale quote follows with stone options and a delivery date. No obligation until you approve the quote.
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03
Payment terms
First three orders: 50% deposit at CAD approval, balance before ship.
Established accounts: Net 30 with a maximum of one open invoice at a time — the prior invoice clears before the next order starts. Past-due balances accrue 1.5% per month.
Custom work is made to order and non-returnable. No memo on custom, ever.
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04
Production & delivery
Stones sourced through standing Diamond District relationships on 47th Street — GIA and IGI certified where the job calls for it. Cast, set, finished, and quality-checked in New York, delivered in 7–10 days. Ships fully white-label under your store's name; your customer never sees ours.
Wholesale accounts only. We do not sell to the general public.

